Brian Ricci has spent three decades fighting for injured clients across North Carolina. His firm handles the full spectrum — automobile accidents, trucking collisions, wrongful death, construction site injuries, and workers' compensation cases statewide.

But even at that scale, Ricci knew something had to change.

"The way we stay relevant in the competitive personal injury landscape is customer service — how we communicate with our clients," Ricci says. The challenge was that his attorneys and staff were spending enormous amounts of time on administrative work, leaving less time for the client relationships that actually matter.

The Search for a True Partner

When Ricci Law Firm decided to enhance its technology stack, the team evaluated several AI vendors. But Ricci wasn't looking for just another software purchase. "Once I met with Eve and their sales team, I knew that was going to be a partnership and not a vendor relationship," Ricci recalls. "They ask for our input. They want to know what our pain points are and how they can solve them."

Jason Krim, the firm's Chief Operations Officer, led the evaluation. After testing multiple platforms side by side, the choice was clear. "Eve's UI was the best of the three — the easiest to use, the most intuitive," Krim says. "We had attorneys using it on day one."

From Days to Minutes

The impact was immediate.

Leann Gerlach, a workers' compensation attorney at the firm, experienced it firsthand when she received 1,200 pages of medical records the week before a trial.

"Without Eve, I probably would have had to spend two full days just reviewing those records," she says. "Because Eve was able to review and digest the records in about 45 minutes and create a detailed summary, I was able to sift through in about three hours what I needed and what I didn't."

That efficiency showed up across the entire firm. Demand packages that once took two to three weeks now come together in days. Depositions that required days of manual summarization are processed in minutes. "Tasks that would normally take days to weeks — Eve has made the attorneys more efficient," Ricci explains. "Now every attorney has an associate, and that associate is Eve."

An Assistant for Everyone

The transformation extends beyond the attorney ranks. Derrick Rumbolo, who manages the firm's pre-litigation case managers, watched his team's workflow fundamentally shift. "Eve gives us more time to spend with our clients," Rumbolo says. "Instead of being bogged down with administrative items, it really allows us to call and communicate and help move their cases along faster."

For paralegals, the change has been equally significant. "The paralegals are now more what I would call editors and proofreaders," Ricci notes. "They can assign tasks to Eve and have their own assistant."

Gerlach puts it simply: "I view Eve as a partner. Eve does things that maybe I can do, but does them significantly better, faster, more effectively, probably more accurately than I can. But it certainly doesn't replace me."

The Human Element

For all the efficiency gains, Ricci is quick to point out what matters most: the freed-up time goes directly to clients. "There are different tasks that you just don't like to do," he admits. "I never liked summarizing depositions. I never liked summarizing medical records. I want to talk to clients. I want to fight with the insurance companies. I want to get good results for my clients."

Now his team can do exactly that. Gerlach describes the shift: "Instead of having to sift through thousands of medical records, now I can spend time talking to my clients, engaging with them about how they're feeling. I can be more proactive as opposed to reactive."

That focus on relationships isn't just good practice — it's central to the firm's identity. "Clients hire us for a relationship," Krim emphasizes. "Clients that feel taken care of are your best advocates for new business."

Looking Ahead

When asked about the future, Ricci doesn't hesitate. "The sky's the limit. The lawyers are going to be able to do more with less, and the clients are going to be the beneficiary — because we're going to be able to build their cases more efficiently and get them better settlements."

For firms still on the fence, Gerlach offers a candid assessment: "If one of my peers told me they were adamant about not using AI, I would tell them they're going to get left behind."

Ricci agrees, but frames it around what matters most. "Eve has been a game changer for our law firm. I can't imagine our law firm being what it was two years ago versus what it is today and where it's going to be in the future."

At Ricci Law Firm, the future arrived. And it brought an assistant for everyone.

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