When a workers' compensation adjuster came back with half the settlement Miranda Soucie was asking for, she didn't schedule a follow-up call or spend a week building a rebuttal. She typed the adjuster's reasoning into Eve and asked Eve to help develop the counter-argument. The output gave her specific points drawn directly from the case record. 

She sent it and had a full value offer within days.

Miranda isn’t one to be easily impressed by new technology. As one of Spiros Law's managing partners — sixteen years at the firm, a practice spanning workers' compensation, personal injury, medical malpractice, and product liability — she and her partners spent three years considering AI platforms before committing to one. She'd watched the flash-in-the-pan claims come and go. 

“I like to use technology that is very specific to what we’re doing, built with the day-to-day usage in mind,” she says. “Eve felt like a platform that was going to be here for the long haul.” Since January, Miranda has set Eve up on the right-hand monitor of her three-screen setup and hasn't turned it off since. 

Results in days, not months

"I was a little skeptical when I saw Eve's marketing claims about cutting case time," Miranda admits. "But I'm seeing it play out in real time, especially in these workers’ comp cases.”

She has since run the same adjuster play at least four times. "I'm not saying I wouldn't have gotten there on my own," she says. "But it took seconds with Eve. I just type in the reason that the adjuster gave me and said, ‘give me the reason why they are wrong. It has worked every single time. It helped me get to the heart of the issue in mere moments as opposed to days." 

The same result could have taken weeks, or the issue might have sat in the queue for a week or two before she could find the time to manually search the records and build the rebuttal. "Eve really allowed me to dissect the record quickly and give very specific examples to counteract what they were saying and tell them why they were wrong," Miranda says. 

The same pattern holds elsewhere: when a treatment claim was recently denied over a missing referral, Eve debunked the denial in seconds and the case was back on track.

Removing the demand backlog with Agents

Workers' compensation is a volume practice. Cases mature when a client finishes treating, and demands need to go out, a process that requires combing through records, synthesizing research, and drafting from scratch.

Miranda developed a demand agent to handle the volume as cases become ripe. "Let's make sure to offload our thought process in the form of an agent to help it do that initial draft in seconds, as opposed to hours that it might take a physical person," she says.

The agent analyzes records, incorporates the firm's case value research, and generates an initial draft. But it doesn't run without her. "We're not removing the human from it because it's really interactive," she explains. "The way we've set up the agent, it does require us to think through things, provide information, provide research."

The results: one paralegal noted she was finalizing three demands a day where she used to manage one. Miranda shares:

"We tripled the amount of cases we were able to review and initiate settlement discussions on. Eve has removed that backlog for us."

The right-hand colleague

Miranda keeps Eve on the right-hand screen all day because it fits how she actually thinks. After a client call, she offloads her notes and has Eve draft a follow-up letter. After a deposition, she inputs her immediate impressions and maps out next steps. 

"It helps me with client, opposing counsel, and adjuster communication," she says. "Eve helps me game plan and put a discovery plan in place. Sitting down and doing that otherwise takes a lot of time." 

Medical records review, which used to take two to four hours per case, now takes minutes. "Being able to ask pointed, intelligent questions, review the source material, confirm details in a matter of a few minutes is a gamechanger." 

Average weekly wage calculation is another area where Miranda is actively working with Eve to get right. She's built in her thought process, the applicable law, and the nuances of each case type so that Eve works through the calculation alongside her, not in isolation. Getting it right, she believes, means increased average weekly wage across the board and better outcomes for clients.

Miranda loves legal research, but she's found Eve makes her better at it. She lays out the case law she's already gathered and asks Eve to surface what she might have missed: angles she hasn't explored, secondary sources, connections between cases. "It has helped me find other cases that I otherwise would not have found on my own," she says. "And I'm telling you, I'm pretty good at finding them on my own."

Doing better with AI

Miranda is clear about what she is and isn't building. "There are going to be people that use AI to get the easy way out," she says. That's not the practice she's running. "I look at Eve as a way that we can do better and more for our clients. I think of it as a way of doing better and being better at what I do." 

All of it traces back to one principle. "I treat Eve like she is someone that's just sitting next to me," Miranda says. "I talk to her. I tell her my thought process. Just ask her questions or tell her your thought processes. Once you start doing that, the sky's the limit."

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