He asked Eve to summarize the expert report and monetize the recommended treatment plan. The table came back sorted by level of care, with per-session costs and a six-month projection. The total: between $375,000 and $695,000. Houston walked into mediation with it.

"It was like a life care plan without being a life care plan," he said.

When Houston took over Gordon & Partners medical malpractice department last December, he didn’t rebuild it. He rebuilt around Eve. The Stuart, Florida firm's previous department head had run the practice for 21 years with a staff of 14 to 19, and took a significant portion of the caseload with him when he left. Houston, a solo practitioner for 16 years before joining Gordon, didn't backfill those seats. He brought in Eve instead.

The department runs with four people. Putting medical records through ChatGPT wasn't an option. "I don't worry about HIPAA stuff with Eve," Houston said. "I can do it within a closed universe."

A Notice of Intent in five minutes

Florida medical malpractice has one of the heaviest pre-suit burdens in the country. Before a complaint can be filed, attorneys need experts on board, affidavits ready, and the case essentially trial-ready. The vehicle for all of it is the Notice of Intent, a document that looks like a skinny complaint.

"What used to be a day-long or multi-day-long process is now a 5 to 10 minute process," Houston said. "We can just pop those things out, and they're 80 or 90 percent ready right from the bat."

Houston has used Eve to draft complaints, too. He gave it a very technical med mal case over spring break. Complicated facts, heavy expert work, a load of records. He handed it to Eve and went off the grid. An hour later, the draft came back. It ran 40 pages.

"It was 80 or 90 percent ready, just as is," he said. "Three or four days of work that I narrowed down to an hour."

Eve learned to write like a trial lawyer

Houston trained in storytelling trial advocacy in 2017, and it changed how he writes. His demand letters read like opening statements written in first person and present tense. He uses sensory detail that puts the reader inside the moment.

A worker is electrocuted installing rain gutters. Houston wrote that scene into a demand letter.

A worker is installing rain gutters on new construction when the wind blows his gutter into a high-voltage line. He can't let go. Blue sparks fly. His stomach clenches, his jaw clamps until his teeth crack, a vessel bursts in his eye. The smell of flesh.

At mediation, a defense attorney pulled Houston aside. The letter, he said, made him understand the case for the first time.

The question was whether Eve could do that.

Houston gave Eve a stack of his prior letters and asked for a draft on a current case.

"It popped out something that was so good, so spot-on, I literally could hear my own voice. Like I would have said that. And it was part of storytelling."

A demand letter like that takes him three or four days. Eve drafted the bulk of it in an hour.

Eve replaced his medical chronology service

Before Eve, Houston was running medical chronologies through a different service. The billing was a problem. As a contingency-fee attorney, Houston needed to recover every chronology cost against the case at settlement. The vendor's structure wouldn't let him. He moved on.

Houston asked his paralegal, Lani Lou, to see if Eve could replicate the format he'd been using. She built a medical chronology agent. The output came back at 90 percent of what he wanted on the first pass. The one thing Eve wouldn't do was color.

"Lani kicked out a 90 percent perfect medical chronology," Houston said.

A full-day medical chronology now takes about an hour at Gordon, on case files that sometimes run more than 2,000 pages.

The skeptics started asking for it

The firm's case management system didn't integrate with Eve. Lou spent her first five weeks manually uploading every case in the department.

"There was a lot of backlash with Eve at first," she said. "People are scared of AI."

She built the drafting agents for NOIs, intake evaluations, complaints, and chronologies.

Houston's pod was the proof of concept. Other paralegals at Gordon started asking her for training, unsolicited.

"Eve makes our life so much easier," she said. "People just need to give it a chance."

Eve is becoming the firm's system of record

All of Houston's cases live in Eve. He's agreed to test-bed Eve's CRM when it ships.

"I would not have even tried to use [Eve] if I didn't fully expect it was going to work," he said.

Houston estimates the firm is using 20 to 40 percent of what Eve can do. The other 60 percent is ahead.

"It turns out AI is really good for that."