Laurel Employment Law is sending out between 10 and 15 demand letters every day. Each one pulls facts from a client onboarding call, employment records, and intake forms into a detailed, case-specific letter. And it’s all handled with an Eve Agent.

“Speed and efficiency are huge for us,” says Cliff Bell, Senior Director of Legal Operations at Laurel. “So even shaving a few minutes off helps move our processes quicker, which in turn gets us closer to resolution for our clients”

Automating Demand Drafts

Drafting demands can take hours when done manually. For Laurel, now drafting is automatic thanks to their Drafting Agent in Eve. Agents let firms build custom automations that are trained on their templates, style, and workflows.

Laurel’s Demand Drafting Agent triggers automatically: “Once we have a client call transcript uploaded, the demand letter process automatically starts, and we’re off to the races,” says Bell.

At Laurel, Stephanie Arias, Administrative Assistant, handles demand drafting. “She doesn’t have to manually press a button and wait for Eve to spit out the output,” Bell explains. “It’s already teed up and ready for her to review in the morning when she gets in.”

The result: each demand now takes 3–5 minutes of human time. Across 10–15 letters a day, the savings compound fast.

Getting to the Best Outcome, Faster

Every agent-drafted demand still goes through human review. Stephanie reviews the output; an attorney approves it. “The quality and accuracy has been really great,” Bell says.

Faster demands don’t just save Stephanie time. They clear the backlog so that attorneys get work product out sooner, which means cases move.

“We’re getting demands in the hands of the attorneys faster. The quicker they can review and approve it, the quicker we can send it off in the mail,” Bell says.

“The Demand Agent enables us to reach out to opposing counsel faster, which we’re hoping will initiate negotiations faster than before.”

After implementing Eve’s Demand Drafting Agent, the firm’s demand output increased from 48 to 104 demand letters mailed out in a week.

 And for Laurel’s clients, speed isn’t abstract. 

“We have had clients whom we have saved from homelessness by a matter of days because of the speed at which we operate,” Bell says. “Every day matters to our clients and we want to get them the best outcome possible, as quickly as possible.”

Building the Next Agent

Laurel is already building its next agent: a complaint drafter that handles the more complex stage after the demand letter. Different case types may require different agents, and the Eve team is working with Laurel to figure out the architecture.

Bell isn’t worried about the complexity. He’s been building with Eve since the firm’s earliest days. 

“I’ve been working with the team for almost two years,” he says. “Workflows that are now staples, we built those together. It’s been really rewarding to see it all develop.”

Results Across the Board

The Demand Drafting Agent is one part of a larger picture. As Laurel’s use of Eve has deepened, so has the legal team’s trust in the platform.

“What’s really changing now is the trust and adoption amongst our attorneys and paralegals,” Bell says. “That’s having an impact on them becoming more efficient, doing things faster, using Eve in tougher litigation situations — and getting our cases settled a little bit faster, but for higher value too.”

Across the board, the results have followed.

January brought a record number of settlements and then February set the all-time record for settlement value and number of settlements.

“Just breaking records every month,” Bell says.

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