For plaintiff law firms, the intake process has always been a blind spot. Every missed call is a potential lost case. Every minute your team spends gathering basic information is a minute not spent on strategic work. The traditional methods—voicemail, overwhelmed receptionists, and basic answering services—can cost a firm millions. The most valuable case of the year could call at 10 PM, but with no one there to answer, that opportunity vanishes.
Today, that changes.
We are thrilled to announce the general availability of Eve AI Intake, a comprehensive solution that transforms lead capture into a strategic growth lever for your firm. After a highly successful beta program with over 40 plaintiff firms, Eve AI Intake is now available to help ensure you never miss a lead—whether it comes in after hours, during peak call times, or on a holiday.
As our CEO and co-founder, Jay Madheswaran, puts it, “Eve AI Intake makes sure your best intake rep is always on duty. Every call gets answered, every lead is qualified, and every viable case gets in front of your team. That’s how firms protect the $10M case that comes in at 10 PM.”
Traditional answering services capture a name and number, but that’s where their value ends. This forces your intake team into a cycle of playing phone tag just to gather essential details like mechanism of injury or treatment status.
Firms in our beta program saw this challenge disappear. EJ Archuleta of Archuleta Law Firm, a beta participant, noted how the AI implementation allowed his team to scale up capacity without adding staff. The role of his intake specialists fundamentally changed from "information gathering" to "decision making". With detailed, auto-generated, structured case summaries from the very first call, his team can now immediately "review the details, assess viability, and either move forward with qualified leads or politely decline unfit cases - all without playing phone tag”.
As EJ explained, “It feels like we doubled our capacity overnight — not by hiring more staff, but by using our team where they add the most value.”
A common myth is that AI is inherently cold or impersonal. Our partners have found the opposite to be true. Farnaz Ghaffari, founder of Ghaffari Law Firm, built her practice to be AI-native from day one. She found that by using a less scripted, more empathetic AI model, "People don't feel like it's AI... our clients feel open sharing the crucial details of their case".
By automating the routine aspects of intake, AI delivers a perfectly consistent, high-quality experience for every single caller. This frees up attorneys and staff to "focus on maximizing time with the client and the client's case". It enhances the human connection by allowing legal professionals to focus on the judgment calls and relationship-building that matter most.
Eve AI Intake is more than just an intake tool; it’s the entry point to a practice-wide intelligence engine. It seamlessly integrates with leading case management systems and joins Eve's broader suite of AI-native capabilities, including drafting, analysis, and reasoning.
This end-to-end approach is what sets firms up to compete at the highest level. According to Ryan O’Leary, Research Director at IDC, "Eve’s AI Intake represents more than just automation — it’s the entry point to an end-to-end, AI-augmented practice management system that has the potential to level the playing field between plaintiff firms and the Am Law 100.”
Eve AI Intake combines four powerful, integrated capabilities:
The intake bottleneck is no longer a cost of doing business. With Eve AI Intake, it’s a strategic opportunity to capture more revenue, improve client satisfaction, and empower your team to focus on what they do best: winning cases.
To learn more about how Eve AI Intake can transform your firm, schedule a demo today. Visit eve.legal/intake.
